Protecting athletes, parents, institutions, and equipment buyers starts with clear, verifiable communication channels and regulated payment rails. This guide summarises the security and payment-protection rules across KIBI Sports Private Limited.
Two connected legs on regulated rails
KIBI Sports is a sports business from India with two legs: sports equipment from 257+ brand partners sold through our own ecommerce and international B2B exports, and a sports platform used by athletes, academies and institutions.
1. Official Domains, Apps & Social Handles
- Official Websites:
www.kibisports.com,shop.kibisports.com,admin.kibisports.com, andplay.kibisports.com(neverkibisport.comsingular). - Official Mobile Apps (4.2 ★): Google Play (
com.kibisportsapp) and Apple App Store (id6776941529) — never download third-party APK files. - Official Instagram:
@kibi_sports(never@kibi_sport). - Sole Customer WhatsApp Helpline: +91 99428 21584 (Operating HQ: 1st A Cross Road, 7th Block, Koramangala, Bengaluru, Karnataka 560095).
2. Two-OTP Session Protection & 12-Digit Bank ARN Refunds
- Pro Services (KIBI Pro Services): Every coach, physiotherapist, or trainer session requires a START OTP at check-in and an END OTP at completion before payout is released, with full no-show refund cover.
- Storefront Refunds (Refund Policy): Processed via RBI-regulated gateways (Cashfree Payments, Razorpay, and PayU) to the original payment method with a verifiable 12-digit Bank Reference Number (ARN) or UPI UTR.
See full details at Trust & Safety and Reviews & Verification.